153-13-3-3 West Kunshan Road
Huanggu District, Shenyang City
Liaoning Province, CHINA, PRC
CUSTOMER SERVICE HOURS
9:00 a.m. – 5 p.m. (Pacific Standard Time) Monday – Friday. Speak directly to our knowledgeable customer service representatives, never a machine.
WAYS TO ORDER
- Use this web site.
- By faxing or mailing us the order form in our catalog. Here is a printable version of the form. orderform.pdf
- By faxing or mailing us your purchase order.
- By telephone.
Please fax or call us with your creditcard infomation. PLEASE NEVER EMAIL YOUR CREDITCARD INFOMATION SINCE EMAIL IS NOT SECURED.
Within the Continental United States: We ship using United Parcel Service (UPS) for packages going to both residential addresses and commercial addresses. Items that are too large or heavy to ship UPS Ground are shipped by freight.
Outside the Continental United States, including Alaska and Hawaii: Due to the large size variations that exist with our products, our web site is not able to accurately calculate shipping charges to overseas locations. We ship products by USPS for most of these cases, we will E-mail you with shipping charges for your approval, prior to shipment. Note: all duties and tariffs will be the responsibility of the customer and are not included in the shipping costs.
We accept Mastercard, Visa, Discover/Novus, money wire, checks and purchase orders. Please note: All purchase orders will be verified prior to shipment.
To return merchandise, please contact us for instructions. If you have an invoice number or packing list available, we will be able to serve you even faster.
On most returns, you will have a choice of receiving new equipment, receiving a credit to your account, or receiving a refund.
For damaged or defective equipment, we will issue a call tag, if possible, to have the equipment returned to us.
Please note: for certain items, usually large items, there may be a restocking fee of up to 20%, plus shipping costs to return the product.
ALL CUSTOM ORDERS ARE FINAL SALE AND ARE NON-REFUNDABLE.
Purchase orders are accepted from public schools, YMCA’s, YWCA’s, Federal, State and Local governments and PTOs and PTAs. All others, please include check, Mastercard, Visa, Discover information with your order.